We are strongly committed to maintaining the privacy of your personal information. This statement discloses the privacy practices for Travel Insurance Services' Web site.
How this site gathers information and how this information is used:
The information we receive depends upon your actions when visiting our site. We gather/track the following:
We use the information we collect for internal system administrative purposes to measure the volume of requests for specific Web site pages, to improve our site to be responsive to user needs, and to credit independent agents and organizations that market our products.
Other than the automatic data collection described above, this site collects no personally identifying information. The sole exception is when you knowingly and voluntarily provide information, for example when you fill in your name, address (or other information) on an insurance purchase form or on an e-mail form.
When you complete and submit a form or make
an email inquiry via this site:
You may decide to send information, including personally identifying information. The information you supply to Travel Insurance Services - whether through a secure Web form, a standard Web form, or by sending an electronic mail message - is used to process your insurance order, to provide your requested brochure/enrollment form, supplies, information kit or custom quote, or to answer the question that you submit. Confidentiality is a top priority and we are committed to maintaining the highest level of confidentiality with all of the information we receive from our inquiries, customers and policyholders, including the information received from this Web site.
Travel Insurance Services will sometimes respond to your initial information request with an e-mail asking for further clarification of your needs, or requesting additional information so that we can serve your insurance requirements. From time to time, we also send out customer satisfaction surveys to ensure that we are providing you with the best level of service possible. These are the primary reasons we require your e-mail address.
Travel Insurance Services will share your information only with its authorized agents, partners, insurance underwriters and claims providers only as required to complete your transaction and to provide you the coverage and services you have purchased, and the high level of service you deserve.
Information that you provide us will NOT be added to Travel Insurance Services' or any third parties' mailing lists. You will NOT receive unsolicited communication of any kind as a result of providing information to Travel Insurance Services Web site.
When you choose to send electronic mail to Travel Insurance Services, you are consenting to us using the information provided therein, including personal identifying information in accordance with this notice, unless you expressly state in the e-mail your objection to any use(s).
Note: Electronic mail sent over the Internet is not necessarily secure. As an alternative, you may communicate with us via U.S. postal service.
Your choice to use our Web site will be considered your consent for us to use the information collected therefrom as stated in this notice.
Secure online purchase at travelinsure.com
Several of our insurance plans offer an online enrollment option. At Travel Insurance Services, we understand your concerns about online security and work closely with our programmers to keep our forms on a highly secure ordering environment so you can enroll in our travel insurance plans with confidence.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.
When you are ready to enroll in one of our plans, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the beginning of the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed padlock icon will appear in the lower right corner of most browsers to notify you of this change. You will remain in this secure zone for the purchase process. If one of these icons does not appear, please contact Travel Insurance Services.
Contacting Us About this Web site
Travel Insurance Services 3070 Riverside Drive Columbus, OH 43221 USA
An American traveler suffered a presumed appendicitis attack in Uzbekistan. The facilities in this area were below western standards, lacking many essential supplies and sterile equipment. Our assistance provider evacuated the traveler by air ambulance with medical escort to Helsinki, Finland where emergency surgery was performed.*
An 85-year old woman was on an educational tour of the U.K. when she fell at a train station, fracturing her elbow. Surgery could not be performed immediately after the accident, so the patient decided to have the procedure at home. Our assistance company arranged for wheelchair assistance at the airport and for Business Class tickets for her and her daughter, as a non-medical escort, to fly home to Wisconsin.*
A couple's grandchild was born early, with serious medical complications, and was placed in intensive care. Although they were anticipating their upcoming trip, the couple chose to cancel and remain home with their family members. The couple had purchased our plan including trip cancellation insurance and were reimbursed for 100% of their loss of prepaid travel arrangements.*
*This example assumes that no insurance exclusions or limitations were applicable to the covered person
1 All travelers listed on a policy must reside at the same address. If any travelers reside at a different address, a separate policy must be purchased.Travel insurance benefits of this plan are underwritten by United States Fire Insurance Company (5 Christopher Way, 3rd Floor, Eatontown, NJ 07724) under policy number series T210-CER and TP401. On Call 24 hour assistance services is a service and is not underwritten by United States Fire Insurance Company. Non-insurance services are provided by On Call International and are not insurance benefits underwritten by United States Fire Insurance Company.