Monday-Friday, 9am - 7pm EST
In order to expedite your call, please have the following information available prior to contacting us:
Email us: email@example.com
E-mails received Monday through Friday are answered within 48 hours of receipt. E-mails received over weekends and holidays are answered the following business day.
Please mention the organization you are traveling with for faster service.
An American traveler suffered a presumed appendicitis attack in Uzbekistan. The facilities in this area were below western standards, lacking many essential supplies and sterile equipment. Our assistance provider evacuated the traveler by air ambulance with medical escort to Helsinki, Finland where emergency surgery was performed.*
An 85-year old woman was on an educational tour of the U.K. when she fell at a train station, fracturing her elbow. Surgery could not be performed immediately after the accident, so the patient decided to have the procedure at home. Our assistance company arranged for wheelchair assistance at the airport and for Business Class tickets for her and her daughter, as a non-medical escort, to fly home to Wisconsin.*
A couple's grandchild was born early, with serious medical complications, and was placed in intensive care. Although they were anticipating their upcoming trip, the couple chose to cancel and remain home with their family members. The couple had purchased our plan including trip cancellation insurance and were reimbursed for 100% of their loss of prepaid travel arrangements.*
*This example assumes that no insurance exclusions or limitations were applicable to the covered person
1 All travelers listed on a policy must reside at the same address. If any travelers reside at a different address, a separate policy must be purchased.Travel insurance benefits of this plan are underwritten by United States Fire Insurance Company (5 Christopher Way, 3rd Floor, Eatontown, NJ 07724) under policy number series T210-CER and TP401. On Call 24 hour assistance services is a service and is not underwritten by United States Fire Insurance Company. Non-insurance services are provided by On Call International and are not insurance benefits underwritten by United States Fire Insurance Company.