Monday-Friday, 9am - 7pm EST
In order to expedite your call, please have the following information available prior to contacting us:
Email us: firstname.lastname@example.org
E-mails received Monday through Friday are answered within 48 hours of receipt. E-mails received over weekends and holidays are answered the following business day.
Please mention the organization you are traveling with for faster service.
An American traveler suffered a presumed appendicitis attack in Uzbekistan. The facilities in this area were below western standards, lacking many essential supplies and sterile equipment. Our assistance provider evacuated the traveler by air ambulance with medical escort to Helsinki, Finland where emergency surgery was performed.*
An 85-year old woman was on an educational tour of the U.K. when she fell at a train station, fracturing her elbow. Surgery could not be performed immediately after the accident, so the patient decided to have the procedure at home. Our assistance company arranged for wheelchair assistance at the airport and for Business Class tickets for her and her daughter, as a non-medical escort, to fly home to Wisconsin.*
A couple's grandchild was born early, with serious medical complications, and was placed in intensive care. Although they were anticipating their upcoming trip, the couple chose to cancel and remain home with their family members. The couple had purchased our plan including trip cancellation insurance and were reimbursed for 100% of their loss of prepaid travel arrangements.*
*This example assumes that no insurance exclusions or limitations were applicable to the covered person
COVID-19 is treated the same as any other sickness for purposes of all coverages that are triggered by a sickness or that can reimburse losses resulting from a sickness – including deaths caused by sickness.
The same limitation and exclusions that apply to all claims also apply to claims related to COVID-19, including the Exclusion for Pre-existing Conditions
Fear of contracting the coronavirus alone is not a covered reason for Trip Cancellation or Trip Interruption coverage. However, if your plan includes either or both Cancel for Any Reason or Interruption For Any Reason coverages, benefits would be payable (subject to the standard rules that apply to these coverages).This site contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company under Policy Form series T210 et. al. and TP-401 et. al. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2018. The plan also contains non-insurance Travel Assistance Services that are provided by OnCall International, and not by United States Fire Insurance Company. Coverages may vary and not all coverage is available in all jurisdictions. Louisiana, Maryland, and Oklahoma residents looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insurance Services.